Legal

Privacy Policy

Accessquest Pty Ltd respects your privacy. This policy explains what personal information we collect through accessquest.life, why we collect it, how we protect it and the rights you have under the Australian Privacy Act 1988 (Cth).

Information we collect

We collect personal information that you voluntarily provide when you contact us or request a quote, including:

  • Your name and contact details (phone number and email address).
  • Details about your property, project and budget that you choose to share.
  • Records of our correspondence with you.

When you browse the site, we may also collect limited technical data such as your browser type, device, approximate location and pages visited. This data is aggregated and does not identify you personally.

How we use your information

  • To respond to enquiries and prepare landscape design quotations.
  • To plan, schedule and deliver the services you engage us for.
  • To meet our contractual, accounting and legal obligations.
  • To improve our website and services based on anonymised usage patterns.

We will only send you marketing communication where you have explicitly agreed to receive it, and you can opt out at any time.

How we store and protect your data

Personal information is stored on secure systems with access limited to authorised team members. We retain enquiry data for up to 24 months unless a project proceeds, in which case records are kept for the duration required by Australian tax and contract law. When data is no longer needed, it is securely deleted or de-identified.

Who we share it with

We do not sell, rent or trade your personal information. We may share it only with:

  • Trusted service providers (such as website hosting and email platforms) who process data on our behalf under confidentiality obligations.
  • Authorities where disclosure is required by law.

Where a provider stores data outside Australia, we take reasonable steps to ensure it is handled to a standard consistent with Australian privacy law.

Cookies

Our website uses cookies for essential functionality and aggregated analytics. Details of the cookies we set and how to manage them are described in our Cookie Policy.

Your rights

You may request at any time to:

  • Access the personal information we hold about you.
  • Correct information that is inaccurate or out of date.
  • Have your information deleted where we are not legally required to retain it.
  • Withdraw consent to marketing communication.

We will respond to verified requests within 30 days.

Contact us

For privacy questions, requests or complaints, contact us:

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).